Refund policy
Products Purchased From Other Retailers
Products purchased through other retailers, including retail and store locations, are subject to that retailer’s return policy. Alani Nu cannot accept returns or exchanges for these purchases. Please reach out to the retailer directly to resolve any return, exchange, or refund request.
Your Rights Under Applicable Law
Nothing in this policy limits or waives any non-waivable right or remedy you may have under the consumer protection or warranty laws of your state or other applicable law. Where any provision of this policy conflicts with such law, that law controls to the extent of the conflict.
What is your return policy?
To submit your return, please use the following link, which will direct you to our return portal: Alani Nu Returns. If your return is approved, you will receive a pre-paid shipping label.
Please note that all processed orders are final sale and are not eligible for return or exchange. Any fraudulent orders will be cancelled.
Exclusions to Refund & Exchanges:
- All beverages, snacks, and merchandise
- Limited-edition items
- We do not accept returns on purchases made through retail locations
- All orders placed using a discount, rewards points, or during a promotion (i.e. Black Friday promo, BOGO deals, etc.)
- Final sale items
Can I receive a refund for my return?
No, we do not offer refunds on returns. To view our full Return Policy, click here.
Please keep in mind, all items purchased during promotions (i.eBlackFriday promo, BOGO deals, etc.) are final sale and cannot be returned.
What is your shipping policy?
When your order is packaged and ready to go, we will send you an e-mail notification with your shipping tracking number and a link to where you can track it online.
For domestic shipments, please allow at least 5-7 business days for the package to be delivered.
Orders placed on Saturdays and Sundays, during promotions and around holidays may take additional time processing due to increased order volume and shipping carrier delays/schedules. Rest assured, our team’s goal is to get your order to you as quickly as possible, even during these times. We appreciate your patience!
Can I edit my shipping address?
Once an order is processed, we are unable to edit the shipping address. You will need to work with the shipping carrier assigned to your order to redirect the shipment.
If your order is shipped with FedEx, we recommend utilizing FedEx Delivery Manager via the website or mobile app. With a FedEx Delivery Manager account, you can edit the shipping address or hold the package at a location near you.
For orders shipped with USPS, we recommend setting up mail forwarding with a Change-of-Address request or using USPS Package Intercept.
Please note, we are not responsible for any fees associated with these services.